Evaluating the Impact of Business Process Reengineering on the Performance of Regional Electric Company of Mazandaran Province

Abstract The purpose of this study was to assess the impact of re-engineering based on four measures of financial performance, ability to build production and innovation, customer satisfaction and employee communications, supply chain and related indicators in each dimension before and after the implementation of the Regional Electricity Company is a province. For the purposes of this study, the type of applied research, the descriptive nature of the survey. Population survey of managers, supervisors and experts are. Data analysis using a paired test to compare the situation before and after the re-engineering and implementation of the Friedman test was conducted to rank the variables. Results show the success of the performance impact of after the engineering re than before its implementation on the regional electric company crosses the province harder to arrange their impact: financial performance, customer satisfaction and employee communications, supply chain, capable of making, and innovation.