Toward an empirical understanding of computer simulation implementation success

This study details the empirical development of a seven-factor contingency model of simulation success. The seven factors are software characteristics, operational cost characteristics, software environment characteristics, simulation software output characteristics, organizational support characteristics, initial investment cost characteristics, and task characteristics. This exploratory model is derived from salient factors hypothesized by researchers and practitioners in the simulation and IS literature based on the premise that computer simulation can be classified as a representational DSS. Additional analysis includes use of a regression model to rank the strength of these factors in their relationship to end-user computing satisfaction. The article concludes with discussion considering how the developed model should serve as a guideline for developers of simulation software and support those seeking to use computer simulation in organizational decision making settings.