Web Acceptance Model (WAM): Moderating effects of user experience

Our study empirically examined how Davisʹs Technology Acceptance Model (TAM) helped managers predict a userʹs intention to revisit a website and how this changed over time as a user gained experience of the Internet and the website. The userʹs experience of the website played a moderating role. For less experienced users, perceived ease of use was found to be a more important factor in deciding to revisit the website, whereas perceived usefulness had more effect on more experienced users. Thus, web designers can identify and remove web factors that hinder user acceptance and address underlying obstacles to post-adoption usage. The novelty of the study consisted in applying TAM to a free-content website while considering the moderating effects of Internet and website experience. Significant practical implications can be derived from the results.