Factors impacting the perceived organizational support of IT employees

Organizations today face shortages of IT personnel. We investigated workplace factors in one state government in hope of identifying factors that influence perceived organizational support (POS) within an IT work environment. A combination of job characteristics (challenging job and perceived workload), job stressors (work exhaustion, role conflict, and role ambiguity), and the organization’s discretionary actions (pay-for-performance and mentoring opportunities) were measured and hierarchical regression was used to determine the relationships. Four control variables were also included (age, gender, organizational tenure, and professional versus administrator status). Role ambiguity, role conflict, work exhaustion, career mentoring, and pay-for-performance together explained 62% of the variance in the IT employees’ POS. Career mentoring and role ambiguity explained most of the variance.