Title of article
A Survey and Empirical Study of Virtual Reference Service in Academic Libraries Original Research Article
Author/Authors
Xiangming Mu، نويسنده , , Alexandra Dimitroff، نويسنده , , Jeanette Jordan، نويسنده , , Natalie Burclaff، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2011
Pages
10
From page
120
To page
129
Abstract
Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness.
Journal title
The Journal of Academic Librarianship
Serial Year
2011
Journal title
The Journal of Academic Librarianship
Record number
1231369
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