Title of article
Reactions of service employees to organization–customer conflict: A cross-cultural comparison
Author/Authors
Michael K. Hui، نويسنده , , Kevin Au، نويسنده , , Henry Fock، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 2004
Pages
15
From page
107
To page
121
Keywords
Service , culture , conflicts , Collectivism , China
Journal title
International Journal of Research in Marketing
Serial Year
2004
Journal title
International Journal of Research in Marketing
Record number
124543
Link To Document