Title of article
Quality function deployment: An extended framework for service quality and customer satisfaction in the hospitality industry
Author/Authors
Jeong Miyoung، نويسنده , , Oh Haemoon، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 1998
Pages
16
From page
375
To page
390
Keywords
Quality function deployment or QFD , Customer satisfaction , Service innovations , Service design , Service Quality , Service process
Journal title
International Journal of Project Management
Serial Year
1998
Journal title
International Journal of Project Management
Record number
124759
Link To Document