Assessing mobile phone communication utility preferences in a social support network

While it is generally accepted that the mobile cell phone has become ubiquitous within society for communicating, the actual use of the utilities on a phone have not been reported. Understanding how communication patterns are changing in society as a result of the mobile cell phone will enable the development and/or modification of existing cell phone utilities, the concept of privacy, and a mobile literacy research domain. To explore mobile cell phone utility use, 99 people completed a mobile phone usage questionnaire. Key results from the questionnaire are physical location when using a mobile cell phone, the length of communication episodes, the usage of phone utilities and existing privacy concerns related to mobile cell phones.