Title of article
Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the ‘people-by-numbers’ approach
Author/Authors
CatrinaAlferoff، نويسنده , , David Knights، نويسنده ,
Issue Information
فصلنامه با شماره پیاپی سال 2008
Pages
22
From page
29
To page
50
Journal title
Information and Organization
Serial Year
2008
Journal title
Information and Organization
Record number
134275
Link To Document