Title of article
Fair process revisited: Differential effects of interactional and procedural justice in the presence of social comparison information
Author/Authors
Thérèse (Tess) Collie، نويسنده , , Graham Bradley، نويسنده , , Beverley A. Sparks، نويسنده ,
Issue Information
ماهنامه با شماره پیاپی سال 2002
Pages
11
From page
545
To page
555
Keywords
Fairness perceptions , Customer satisfaction , Service recovery , Justice theory
Journal title
Journal of Experimental Social Psychology
Serial Year
2002
Journal title
Journal of Experimental Social Psychology
Record number
148080
Link To Document