Title of article
The validation of the generic service quality dimensions: an alternative approach
Author/Authors
Yuksel Ekinci، نويسنده ,
Issue Information
دوماهنامه با شماره پیاپی سال 2001
Pages
14
From page
311
To page
324
Keywords
Service Quality , Guttman scaling , Realiability , Q-sort test , validity
Journal title
Journal of Retailing and Consumer Services
Serial Year
2001
Journal title
Journal of Retailing and Consumer Services
Record number
148725
Link To Document