Title of article
A model of the antecedents of should and will service expectations
Author/Authors
Maria Kalamas، نويسنده , , Michel Laroche، نويسنده , , Adélaïde Cézard، نويسنده ,
Issue Information
دوماهنامه با شماره پیاپی سال 2002
Pages
18
From page
291
To page
308
Keywords
Services , Expectations , Determinants , model , airline industry , Antecedents
Journal title
Journal of Retailing and Consumer Services
Serial Year
2002
Journal title
Journal of Retailing and Consumer Services
Record number
148759
Link To Document