Title of article
Customer Service in UK call centres: : organisational perspectives and employee perceptions
Author/Authors
Gavin Brown، نويسنده , , Gillian Maxwell، نويسنده ,
Issue Information
دوماهنامه با شماره پیاپی سال 2002
Pages
8
From page
309
To page
316
Keywords
HRM , UK call centres , Customer service
Journal title
Journal of Retailing and Consumer Services
Serial Year
2002
Journal title
Journal of Retailing and Consumer Services
Record number
148760
Link To Document