• Title of article

    Justice perceptions of complaint-handling: a cross-cultural comparison between PRC and Canadian customers

  • Author/Authors

    Michael K. Hui، نويسنده , , Kevin Au، نويسنده ,

  • Issue Information
    ماهنامه با شماره پیاپی سال 2001
  • Pages
    13
  • From page
    161
  • To page
    173
  • Keywords
    Cross-cultural , customer , Complaint-handling
  • Journal title
    Journal of Business Research
  • Serial Year
    2001
  • Journal title
    Journal of Business Research
  • Record number

    154545

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=154545