• Title of article

    Justice strategy options for increased customer satisfaction in a services recovery setting

  • Author/Authors

    Beverley A. Sparks، نويسنده , , Janet R. McColl-Kennedy، نويسنده ,

  • Issue Information
    ماهنامه با شماره پیاپی سال 2001
  • Pages
    10
  • From page
    209
  • To page
    218
  • Keywords
    Customer Satisfaction , Services recovery setting , Justice
  • Journal title
    Journal of Business Research
  • Serial Year
    2001
  • Journal title
    Journal of Business Research
  • Record number

    154597

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=154597