M/G/c/K blocking probability models and system performance

An exact solution for the M/G/c/K model is only possible for special cases, such as exponential service, a single server, or no waiting room at all. Instead of basing the approximation on an infinite capacity queue as is often the case, an approximation based on a closed-form expression derivable from the finite capacity exponential queue is presented. Properties of the closed-form expression along with its use in approximating the blocking probability of M/G/c/K systems are discussed. Extensive experiments are provided to test and verify the efficacy of our approximate results.