Controller recovery from equipment failures in air traffic control: A framework for the quantitative assessment of the recovery context

Air Traffic Control (ATC) involves a complex interaction of human operators (primarily air traffic controllers), equipment and procedures. On the rare occasions when equipment malfunctions, controllers play a crucial role in the recovery process of the ATC system for continued safe operation. Research on human performance in other safety critical industries using human reliability assessment techniques has shown that the context in which recovery from failures takes place has a significant influence on the outcome of the process. This paper investigates the importance of context in which air traffic controller recovery from equipment failures takes place, defining it in terms of 20 Recovery Influencing Factors (RIFs). The RIFs are used to develop a novel approach for the quantitative assessment of the recovery context based on a metric referred to as the Recovery Context Indicator (RCI). The method is validated by a series of simulation exercises conducted at a specific ATC Centre. The proposed method is useful to assess recovery enhancement approaches within ATC centres.