Title of article
Quantitative prediction for acceptance limit value to society for the service quality of an independent system
Author/Authors
Otsuka، نويسنده , , Yuichi and Ayuzawa، نويسنده , , Junko and Noguchi، نويسنده , , Hiroshi، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2007
Pages
17
From page
1103
To page
1119
Abstract
In this paper, we propose a prediction method for an acceptance limit value to society for service quality. The quality of service can be quantified by the subjective evaluation of an individual. The acceptance limit value to society is then defined by a stable limit of the social condition. We then calculate the stable limit in quantity by a numerical simulation using the Hierarchized Cellular Automata model. Results of the calculation show that the stable limit can be determined with the corresponding constants of the subject group. Finally we predict the acceptance limit with the result of calculations and an experimental constant for the subject group.
er, an applicable condition of the predicted value is discussed.
Keywords
Service engineering , Management engineering , Risk , Multi-agents simulation , Quality , Hierarchy
Journal title
Simulation Modelling Practice and Theory
Serial Year
2007
Journal title
Simulation Modelling Practice and Theory
Record number
1580835
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