Ranking Spanish savings banks: A multicriteria approach

Business rankings in general, and those referring to savings banks in particular, are usually based on a single criterion, so that rankings vary according to the criterion used. This paper proposes a multicriteria methodology based on goal programming that considers simultaneously the different dimensions involved in savings bank performance. An analysis of the Spanish savings banks reveals that credit risk is the most important performance dimension of these financial institutions, followed by profitability and productivity.