Title of article
Separating financial from commercial customer churn: A modeling step towards resolving the conflict between the sales and credit department
Author/Authors
Jonathan Burez، نويسنده , , Dirk Van den Poel، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2008
Pages
18
From page
497
To page
514
Keywords
Customer intelligence , Analytical customer relationship management (aCRM) , Customer churn , Commercial churn , Attrition research , Credit risk , Out-of-period validation , Financial churn
Journal title
Expert Systems with Applications
Serial Year
2008
Journal title
Expert Systems with Applications
Record number
187176
Link To Document