Title of article
The service concept: the missing link in service design research?
Author/Authors
Susan Meyer Goldstein، نويسنده , , Robert Johnston، نويسنده , , JoAnn Duffy، نويسنده , , Jay Rao، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2002
Pages
14
From page
121
To page
134
Keywords
Service recovery design , Service concept , Service design planning
Journal title
Journal of Operations Management
Serial Year
2002
Journal title
Journal of Operations Management
Record number
190418
Link To Document