Title of article
Total quality management in hospitality: an application of the EFQM model
Author/Authors
Cesar Camis?n، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1996
Pages
11
From page
191
To page
201
Keywords
Total Quality Management , Service Quality , Valencianhospitality industry , quality grading systems. European Quality Award
Journal title
Tourism Management
Serial Year
1996
Journal title
Tourism Management
Record number
195324
Link To Document