Title of article
Promoting service quality in tourist hotels: the role of HRM practices and service behavior
Author/Authors
Sheng-Hshiung Tsaur، نويسنده , , Y.-C.Yi-Chun Lin، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2004
Pages
11
From page
471
To page
481
Keywords
Tourist hotels , Service behavior , Service Quality , Human resource management practices
Journal title
Tourism Management
Serial Year
2004
Journal title
Tourism Management
Record number
196033
Link To Document