• Title of article

    Cross-national analysis of hotel customers’ attitudes toward complaining and their complaining behaviours

  • Author/Authors

    Atila Yüksel، نويسنده , , UgurK. Kilinc، نويسنده , , Fisun Yüksel، نويسنده ,

  • Issue Information
    روزنامه با شماره پیاپی سال 2006
  • Pages
    14
  • From page
    11
  • To page
    24
  • Keywords
    Complaining attitude , Complaining behaviour , Cross-national research , Service recovery , Complaint handling
  • Journal title
    Tourism Management
  • Serial Year
    2006
  • Journal title
    Tourism Management
  • Record number

    196191

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=196191