Title of article
Investigating the post-complaint period by means of survival analysis
Author/Authors
Bart Larivière، نويسنده , , Dirk Van den Poel، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2005
Pages
11
From page
667
To page
677
Keywords
Survival forests , Actual customer behavior , DATA MINING , Consumer complaint behavior , Proportionality , Customer relationship management
Journal title
Expert Systems with Applications
Serial Year
2005
Journal title
Expert Systems with Applications
Record number
198304
Link To Document