Impact of Business Excellence Model on Firms Business Results (Findings from Literature Survey and Research Agenda)

This literature review based study presents the divergent views on the impact of Business excellence models on the performances of the Business excellence award winning firms and highlighted there exists a need to better understand the differences in the key management practices and processes followed by the Award winning firms to that of the high performing non-participating firms and also to better understand the influence that these practices and processes have on improved business performance outcomes. It also presents, based on literature survey, different management practices and approaches followed by the Award winning Firms and highlighted that there exists no comparative study of management practices followed by Award winners and high performing non-participating firms. To fill this gap it presents a research problem and five supporting research questions which the authors intends to take it further.