Title of article
A managerial assessment of the waiting-time performance for alternative service process designs
Author/Authors
C. Sheu، نويسنده , , S. Babbar، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1995
Pages
15
From page
689
To page
703
Keywords
Customer service quality , service process design , break-even analysis , waiting-timeperformance
Journal title
OMEGA
Serial Year
1995
Journal title
OMEGA
Record number
206319
Link To Document