Title of article
Towards “zero abandonments” in call center performance
Author/Authors
John C. Duder، نويسنده , , Moshe B. Rosenwein، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2001
Pages
7
From page
50
To page
56
Keywords
Manpower Planning , Call center planning , Marketing
Journal title
European Journal of Operational Research
Serial Year
2001
Journal title
European Journal of Operational Research
Record number
213880
Link To Document