Design and assessment of quality control loops for stable business processes

Due to their open and dynamic character, business processes in lack of adequate feedback mechanisms tend to become unstable in case of unanticipated disturbances or target adjustments. In order to face this challenge and to ensure entrepreneurial quality the implementation of quality control loops is proposed, whose design is derived from cybernetics. The paper discusses requirements for the characteristics of quality control loops and presents a new approach for their assessment implemented in software. The developed tool also serves as a knowledge exchange platform since it provides an opportunity for exchanging standardized control loop elements.