Title of article
Cautions on the Use of the SERVQUAL Measure to Assess the Quality of Information Systems Services
Author/Authors
Dyke، Thomas P. Van نويسنده , , Prybutok، Victor R. نويسنده , , Kappelman، Leon A. نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 1999
Pages
-876
From page
877
To page
0
Abstract
Epidemiology must surely hold the key to discovering the environmental eauses of asthma [1] but a clear explanation for the epidemic rise in asthma in developed countries over the last 30 years still eludes us. Certainly, changes in the prevalence of known risk factors appear to have played only a small part [2] and new aetiological hypotheses are needed.
Keywords
Management Information Systems , quality control , Service Operations , Service Quality.
Journal title
DECISION SCIENCES
Serial Year
1999
Journal title
DECISION SCIENCES
Record number
23186
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