• Title of article

    Cautions on the Use of the SERVQUAL Measure to Assess the Quality of Information Systems Services

  • Author/Authors

    Dyke، Thomas P. Van نويسنده , , Prybutok، Victor R. نويسنده , , Kappelman، Leon A. نويسنده ,

  • Issue Information
    روزنامه با شماره پیاپی سال 1999
  • Pages
    -876
  • From page
    877
  • To page
    0
  • Abstract
    Epidemiology must surely hold the key to discovering the environmental eauses of asthma [1] but a clear explanation for the epidemic rise in asthma in developed countries over the last 30 years still eludes us. Certainly, changes in the prevalence of known risk factors appear to have played only a small part [2] and new aetiological hypotheses are needed.
  • Keywords
    Management Information Systems , quality control , Service Operations , Service Quality.
  • Journal title
    DECISION SCIENCES
  • Serial Year
    1999
  • Journal title
    DECISION SCIENCES
  • Record number

    23186