An expert system for an emergency response management in Networked Safe Service Systems

Many service systems such as electricity systems and water supply systems are networked in terms of their dependency and interdependency. Such complex systems are social–technical systems with time-varying boundary and topology due to the dynamic demands in an emergency situation. The emergency management of the Networked Safe Service System thus becomes a very complex problem. In this paper, we present a study aimed at developing a general methodology for emergency response management to Networked Safe Service Systems. The general idea is to view response management as a process and control problem, then to apply system engineering technology into the emergency response situation. Particularly, a framework to integrate various decision bodies is developed. Also the implementation of the framework towards a computer-based human-in-the-loop management system with RFID is outlined. Finally, a case study on emergency evacuation management is presented, which is networked emergency scenario to illustrate how the proposed approach works.