Title of article
Recent Iranian Health System Reform: An Operational Perspective to Improve Health Services Quality
Author/Authors
Mahdavi ، Mahdi Tehran University of Medical Science , Parsaeian ، Mahboubeh - Tehran University of Medical Science , Jaafaripooyan ، Ebrahim - Tehran University of Medical Science , Ghaffari ، Shahram Social Security Research Institute
Pages
5
From page
70
To page
74
Abstract
The operational management of healthcare services is expected to directly touch patient experiences. Iranian Ministry of Health and Medical Education (MoHME) for the first time, as such, has sought to improve the operational management of healthcare delivery within a reform agenda by setting benchmarks for ‘number of visit per hour’ and waiting time in outpatient clinics of about 700 affiliated hospitals. As a new initiative, it has faced with mixed reactions and various doubts have been cast on its successful implementation. This manuscript aims to shed some light on the operational challenges of the initiative and the requirements of its successful implementation.
Keywords
Health System Reform , Iran , Appointment Planning Systems , Outpatient Scheduling Systems , Service Quality Improvement , Operational management
Journal title
International Journal of Health Policy and Management
Serial Year
2018
Journal title
International Journal of Health Policy and Management
Record number
2459913
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