An Integrated MC-HFLTS MAIRCA Method and Application in Cargo Distribution Companies

Cargo transportation is part of the logistic sectors. Both service quality and customer satisfaction are very important for companies which provide cargo transportation services. This study aims to evaluate cargo companies via DMs (customers) preferences in Erzurum, Turkey. Evaluating cargo companies is the multi-criteria decision making (MCDM) problem and DMs often use uncertain linguistic terms to express their assessments because DMs hesitate among different linguistic terms to provide their preferences. In this study, an integrated MC-HFLTS MAIRCA (Multi-criteria Hesitant Fuzzy Linguistic Term Set and Multi Attribute Ideal-Real Comparative Analysis) method is used for evaluating and selecting the best cargo company. From this point of view, alternatives, criteria and DMs are defined and the integrated method is applied for the selection of the best cargo company. In order to test the results, MABAC, TOPSIS and VIKOR methods were used.