Impact of Teachers’ Satisfaction on Students’ Satisfaction in Management Sciences

Objective: This research examined the effect of teachers’ satisfaction level of public sector universities on student satisfaction. Method: Requisite data were collected through self-administered questionnaire, from 100 teachers and 100 students of 5 public sector universities selected on the basis of simple random sampling. Results: The study first determined teachers’ satisfaction on the basis of three dimensions of their job including teaching, supervision and stress. Teaching was found insignificant determinant of teacher satisfaction whereas stress was significantly and negatively related to teacher satisfaction and supervision was significantly and positively related to teacher satisfaction. The study then determined the students’ satisfaction on the basis of active teaching, learning activities and assessment framework. Active teaching was found insignificant determinant of student satisfaction whereas learning activities and assessment framework both significantly contributed towards student satisfaction. Finally, the impact of teachers’ satisfaction was examined on student satisfaction concluding positive and significant relationship between the two at 0.01 level of significance. Conclusion: The university administration should make strategies to reduce the teachers’ work stress and create conducive work environment making them instrumental in students’ satisfaction by providing them quality services.