Assessing the effectiveness of knowledge management using Analytic Network Process

Knowledge management in higher education is a set of organizational processes that support creating and transferring the knowledge in these institutions and allows for achieving organizational and university objectives. Therefore, for the proper management of organizational knowledge, appropriate tools are needed to be able to be aware of the effectiveness of knowledge management in organizations. The study also has used integrated approach in the form of analytic network process techniques to calculate the level of the effectiveness of knowledge management and comparing the universities. In this technique, the dimensions of the balanced scorecard and knowledge cycle processes are considered as indicators. The data was collected by field study and through questionnaires distribution and paired comparisons between the University experts, and Super Decisions software also was used to analyze the data. The results of this study can be applied both in improving the effectiveness Universities’ knowledge management, and developing the assessment model and comparison of effectiveness in the university sector.