Title of article
Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities
Author/Authors
Abdul Wahab, Muhammad Rosmizan Universiti Sains Malaysia - Pusat Pengajian Perumahan, Bangunan dan Perancangan, Malaysia , Abdullah, Shardy Universiti Sains Malaysia - Pusat Pengajian Perumahan, Bangunan dan Perancangan, Malaysia , Abdul Razak, Arman Universiti Sains Malaysia - Pusat Pengajian Perumahan, Bangunan dan Perancangan, Malaysia
From page
59
To page
67
Abstract
The implementation of the ISO 9000 quality management system within the Malaysian local government organizations has involved multiple steps and the consideration of multiple aspects. This study identifies and discusses the preferred steps used by Malaysian local authorities in implementing the ISO 9000. Quantitative data were obtained through a questionnaire survey of randomly sampled 53 local authorities. Results from the analysis show that most of the Malaysian local authorities were inclined to use the 11 implementation steps that have been proposed by the government as a guide to implement ISO 9000 within their respective organizations.
Keywords
ISO 9000 , ISO 9000 certification process , ISO 9000 implementation steps , local authorities , local government , management modernisation
Journal title
Geografia Malaysian Journal of Society and Space
Journal title
Geografia Malaysian Journal of Society and Space
Record number
2556595
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