Using KPIs for Strategic Management of IT in Mellat Bank

Performance evaluation in big organizations plays an important role in recognition of strategic and operational goals. Regarding to this concept, some performance indicators and their communication with goals and activities must be assigned, measured and analyzed. Nowadays information technology is a main driver of any business, as you know business process of information technology is different. As a result, managers of this section need to evaluate their performance of department with a different metric. Since Performance Indicators for evaluating IT sector are too many in this paper we try to introduce Key Performance Indicators for IT sector, relate them to plans and goals of organization and finally represent some samples for that.