On embedded languages in expert systems for troubleshooting wireless connectivity

Troubleshooting wireless network connectivity remotely significantly reduces network helpdesk costs and operational expenditures related to the wireless network by practically eliminating the need to travel onsite to troubleshoot wireless network issues. These costs savings can be achieved through several troubleshooting tools. In this paper we propose a connectivity troubleshooting tool (expert system) for all organizational staff, allowing them to perform expert analysis on wireless client connectivity issues and quickly resolve or escalate trouble tickets without requiring extensive wireless expertise. The suggested system is implemented using embedded languages from logic as well as object-oriented programming paradigms, in order to benefit from various features of both paradigms such as security, portability, inheritance, reasoning, and answer justification.