Title of article
A comparison of Magalʹs service quality instrument with SERVPERF
Author/Authors
Hollis Landrum، نويسنده , , Victor R. Prybutok، نويسنده , , Xiaoni Zhang، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2007
Pages
10
From page
104
To page
113
Keywords
SERVQUAL , SERVPERF , Usefulness , User self-efficacy , Information quality , Service Quality
Journal title
Information & Management
Serial Year
2007
Journal title
Information & Management
Record number
258589
Link To Document