Title of article
How can the Web help build customer relationships?: An empirical study on e-tailing
Author/Authors
Fang Wang، نويسنده , , Milena Head، نويسنده ,
Issue Information
روزنامه با شماره پیاپی سال 2007
Pages
15
From page
115
To page
129
Keywords
Online retailing , Trust , Relationship intentions , Switching costs , Satisfaction , SEM
Journal title
Information & Management
Serial Year
2007
Journal title
Information & Management
Record number
258590
Link To Document