E-GOVERNANCE: A CITIZENS’ PERCEPTION

The swift development, growth and proliferation of the internet based services have led to the option and acceptance of these information and communication technologies (ICT) and have also seeped in to the public services. In fact offering web based e- governance services has become a global trend. Web based services have also been implemented by the Indian government to its citizens as ICT has become an important part of routine life. E-governance is used to deliver and communicate information about government services such as VAT, Vehicle Registrations, and other taxes, Declarations to police, government bids, Enrollment in higher education, Application for building permission, Change of address, Registration of new company, and tenders etc. to its citizens for better governance. This paper focuses on a descriptive analysis by identifying the relationship between demographic factors such as gender, age, education and occupation and the perceived relative advantage, perceived internet advantage, perceived reliability, and perceived safety.