Using a Question Answering System to Enhance Knowledge and Improve the Exchange of Information among Physicians

Due to limited time, physicians often find it challenging to find the exact answers to their questions among search engine results; however, question and answer (Q&A) systems can facilitate more rapidly identify accurate solutions. This study aims to develop and evaluate a Q&A system for physicians at Tabriz University of Medical Sciences. Four clinical and informatics experts and the two health information managers agreed on 19 features and themes throughout two focus group meetings. Subsequently, a system was developed on a MySQL database using the PHP web development language and then uploaded to the web. Finally, the system was opened up to 40 users and, over three months, evaluated using a community evaluation questionnaire and the six-dimension Users’ Experience Questionnaire. The focus group results in determining the features of the Q&A system consisted of 19 requirements. The average attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty were equal to 1.76, 1.625, 1.9, 1.425, 1.475, and 1.375, respectively. The Q&A system improved the tasks such as share of knowledge, transfer of information, social partnership, and cooperation among users. The physicians were able to obtain the information they required through contact with their co-practitioners over the system.