Enhancing Organizational Agility in Municipal Waste Management: A Strategic Evaluation Approach for Kerman Municipality

The municipal waste management organization is one of the most important and influential urban management units in terms of the environmental quality of cities. Given the increasing waste generation rate and the organization’s expanding activities at the city level, the organization’s current traditional structure and implementation process do not meet the current needs and, consequently, fail to achieve the necessary efficiency. Therefore, this study aims to address the agility of the waste management organization in Kerman Municipality by employing strategic evaluation methods to examine the exit strategies and improve the organization’s status. Four strategies, namely intelligent management and planning reform, financial program reform and capital attraction, training improvement and expertise enhancement, and ultimately, human resource development and augmentation, along with 47 internal and external factors categorized into strengths, weaknesses, threats, and opportunities, were examined based on the SWOT strategic evaluation method. Finally, by using the formation of the QSPM matrix and gathering expert opinions, the strategy of intelligent management and planning reform in the waste management organization of Kerman Municipality was identified as the first proposed solution for achieving organizational agility, with a score of 5.98. Additionally, the strategies of financial program reform and capital attraction scored 5.74, training improvement and expertise enhancement scored 4.25, and human resource development and augmentation scored 4.24, ranking second in importance.