• Title of article

    Specification of Service Level Agreements: Problems, Principles and Practices

  • Author/Authors

    Jos J.M. Trienekens، نويسنده , , Jacques J. Bouman and Mark van der Zwan ، نويسنده ,

  • Issue Information
    روزنامه با شماره پیاپی سال 2004
  • Pages
    15
  • From page
    43
  • To page
    57
  • Keywords
    Service Level Agreements , service object , Service process , case study results , Quality characteristics
  • Journal title
    Software Quality Journal
  • Serial Year
    2004
  • Journal title
    Software Quality Journal
  • Record number

    292817

    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=10&DC=292817