Computer-Based Application for the Processing of Clients Requirements

This paper extends previous work on the use of quality function deployment for client requirements processing in construction. It describes a computer-based application, ClientPro, which implements a quality-function-deployment-based model for the definition, analysis, and translation of client requirements into solution-neutral design specifications. The methodology, development, operation, and evaluation of the prototype are discussed, and it is concluded that ClientPro is useful in facilitating the systematic definition, analysis, and mapping of client requirements to design specifications. It also provides for the incorporation and prioritization of the perspectives represented by clients, the determination of the relative importance of their requirements, and the early consideration of life-cycle issues affecting a facility. Thus, it can contribute to the ultimate satisfaction of the requirements of construction clients.