The Role of Organizational Learning and Agility in Change Management in State Enterprises: A Customer-Oriented Approach

ABSTRACT: Contemporary world is the world of continual changes and variations, which exert a significant influence upon organizations. Thus, it is imperative of organizations to adapt either directly or indirectly to the changes that pose threats to them so that they may survive. State enterprises are no exception to this; therefore, the management may not succeed to develop such organizations without making appropriate changes and transformations. In this regard, a strong tendency has grown in several countries to change and modify the mechanism of state enterprises based on market, customer and free economic mechanisms. Organizational agility and learning are closely associated with organizational change. The present study aims to both explain change management and delineate the role of organizational learning and management in success, control and effective utilization of changes in state enterprises. The present study is a review of literature for which the data was collected from library, the Internet and academic sources. When changes are made by a competent management, they may conveniently be used in other state or even private enterprises. However, when the management fails to tackle the changes effectively, the changes may turn out to be crises, which may even lead to organizational failure. Organizational learning and agility are two factors that enable the management to effectively tackle the changes and best utilize the opportunities. These two factors may also lead to growth, better adaptation and effective management of change.