Patient satisfaction with cancer chemotherapy nursing: a review of the literature Review Article

Assessments of patient satisfaction have become widely accepted as a legitimate and worthwhile approach to improvement of service quality. Satisfaction studies are common in areas such as general practice or midwifery, but the approach has hardly been applied to assessments of care for persons with cancer. This paper first provides an historical background to satisfaction research in Western countries, then goes on to introduce conceptual issues in this field. Literature relevant to patient satisfaction with cancer chemotherapy services is then examined, with the review structured by four aspects of care: treatment accessibility and environment, technical aspects of care, interpersonal aspects of care, and patient information and education. The literature clearly suggests two areas which need urgent attention: assessment and management of adverse effects, and provision of patient information.