Emotional comfort: The patientʹs perspective of a therapeutic context

Background Comfort is a word that is frequently used to describe both physical and emotional aspects of the hospital experience. A number of definitions exist in the literature and there is a lack of clarity in understanding this concept. Objectives This paper describes the therapeutic context of emotional comfort that was identified in a qualitative study that sought to explain the perceived therapeutic effect of interpersonal interactions that were experienced by patients during hospitalisation. Design Grounded theory. Settings Public and private hospitals situated in Perth, Western Australia. Participants 40 patient participants from a variety of settings, and 32 nurse participants. All participants were over the age of 18 and spoke English. Methods Formal and informal interviews, field observations. Results Patients interpreted the interpersonal interactions that they experienced during hospitalisation in terms of their experience of emotional comfort or discomfort. A central feature of emotional comfort was the patientʹs perception of personal control. Conclusions This study provides a greater understanding of the concept of comfort from the perspective of hospitalised patients. It highlights that patients approach their illnesses or injuries perceiving that a connection exists between the mind and the body.