The art of rewarding and retaining staff, part 2

The key for success is retention of your current staff. This article is part 2 of a 3-part series on retaining staff. Part 1, featured in the June issue, focused on why people leave organizations, what makes staff want to stay, and lessons from business leaders to build a culture to retain staff. This article focuses on building relationships, identifying ways to reward and recognize staff, reviewing flexible schedules, listening to your team, and developing action plans. Part 3 will cover creating fun in the workplace, hiring for attitude, maximizing customer service, conducting management rounding, and meeting the need for continuing education.