Knowledge Organization in Knowledge Management Systems of Global Consulting Firms

Organizing knowledge is essential for corporations to have an effective and successful knowledge management system. This study investigates how consultants in global consulting firms organize corporate knowledge. The major findings are: knowledge organization is not separate from other components of a knowledge management system, but instead holds all other knowledge management components together; metadata with attributes and facets is created when consultants submit knowledge pieces to a knowledge management system; a standard template for describing a knowledge piece exists in each firm in this study; the knowledge organization part of consultants’ work is similar to librarians’ work in organizing information.